Dishnetwork Customer Service

Published by admin | Filed under connections

Dishnetwork is right now having an HD promotion. They even have a niffty button by their promotion where you can email them for questions. When you click that on, it takes you to a page you can fill out and submit. It is listed as “HD Programming”, so it takes you right to the HD department right?

Actually no! Dish Network refuses to answer any questions about HD programming through emails. I gave them some really softball questions, that they told me to call for support on. They said they didn’t handle questions like that on email. So what was my 2 questions?

1) I see some channels are 24 HD channels, like an all movies and all sports channel. I already have a package that gets all your regular programming, when I get the HD package does this mean I get more channels? Channels not availbale through the regualar programming?

2) Your Dish receivers usually work two television sets. If I get an HD receiver will it give me high definition ability on 2 televisions, or just the television I have it directly hooked to?

Does those sound like hard questions? I guess if you don’t know the answers they would be hard, but I submitted this directly to Dish Network and they replied back 2 days later with “We can’t answer those questions, you will need to call our phone support”. I was amazed that two simple questions like that, they wasn’t willing to answer.

So I guess I can’t get high definition programming from Dish Network, because they won’t answer questions through their email system. I think they have hired their support group to a agency outside of the USA (probably to save a few bucks), but all they do is send you to the phone support system. The email guys at Dish Network refuse to answer questions by email, even though they offer that as a service when you sign up with them.